Support
Help with Tempo and Faithful Way, and how to reach us.
Contact us
Forward Software LLC (publisher of Forward Vision apps)
Tell us which app you’re using, your device and its iOS or Android version, and what happened. A screenshot helps. We read every message.
Subscriptions and billing
Cancel a subscription
- iPhone: open the Settings app, tap your name, then Subscriptions, then choose the app and tap Cancel Subscription.
- Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions, and choose the app.
Cancel at least 24 hours before your free trial or current billing period ends to avoid the next charge. You keep access until the end of the period you’ve paid for. Deleting the app or your account doesn’t cancel a subscription.
Restore a purchase
On a new phone, or after reinstalling, open the app’s subscription screen and tap Restore Purchases while signed in to the same Apple or Google account you used to subscribe.
Refunds
Apple and Google handle all payments, so refunds come from them. For App Store purchases, request one at reportaproblem.apple.com. For Google Play purchases, see Google Play’s refund help.
Tempo
A link won’t load
Some websites block apps or put articles behind a paywall or sign-in. Open the page in Safari and tap the Read in Tempo button, or copy the article text and use Paste Text in Tempo.
Sync between devices
Sign in with the same account on each device (Settings → Account). Reading positions and settings sync; your library files stay on the device where you added them, and books from the Tempo catalog can be downloaded again on your other device.
Usage analytics
Turn them on or off at any time in Settings → Share usage analytics. See our Privacy Policy for what’s collected.
Faithful Way
Daily reminders
Choose your reminder time in the app’s settings. If reminders don’t arrive, check that notifications for Faithful Way are allowed in your device’s Settings app.
If you’re struggling
Faithful Way is a companion for your faith, not a crisis or counseling service. If you’re in crisis or thinking about harming yourself, in the US call or text 988 (Suicide & Crisis Lifeline), or contact your local emergency number.
Delete your account
This applies to Tempo and Faithful Way, both published by Forward Software LLC.
In the app (fastest)
- Open the app and go to Settings → Account → Delete account, then confirm.
By email
- Email hello@forwardvision.org from the address on your account, with the subject “Delete my account” and the name of the app. We’ll confirm by email once it’s done, within 30 days.
What gets deleted
Your account, synced reading positions and settings, your Faithful Way profile, check-ins, activity, connections and messages, your records at our subscription provider, and the analytics linked to your account. Sign in with Apple access is revoked. Copies in backups are overwritten within 30 days. Apple and Google keep their own records of your purchases.
Deleting your account doesn’t cancel your subscription. Cancel it first in your Apple or Google account settings (see above).
Copyright and takedown requests
If you believe material available in one of our apps (for example, a book in Tempo’s public-domain catalog) infringes your copyright, email hello@forwardvision.org with the subject “Copyright notice.” Include the work you own, where the material appears, your contact information, a statement that you believe in good faith the use isn’t authorized, and a statement that your notice is accurate and that you’re the owner or authorized to act for the owner.